Refund policy

Return & Refund Policy

 At Sweet Sugar Scoops, every order is a curated mystery-style experience created with care, creativity, and surprise in mind  Due to the mystery nature of our products, all sales are final and we do not accept returns, exchanges, or refunds for:

 • Item preferences not received

• Duplicate items

• Color/theme variations

• Change of mind purchases

• Dislike of mystery selections

Please understand that each scoop is randomly curated to create a fun surprise experience  While we may try to consider preferences when possible, requests are never guaranteed.

 Damaged or Incorrect Orders If your order arrives damaged or you receive the wrong order, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the package and items received We will gladly review the issue and work toward an appropriate solution if applicable  

Shipping Information

Sweet Sugar Scoops is not responsible for:

 • Delays caused by shipping carriers

• Lost or stolen packages marked as delivered

• Incorrect addresses entered at checkout

Please double-check your shipping information before placing your order.

By purchasing from Sweet Sugar Scoops, you acknowledge and agree to the mystery-style nature of our products and store policies  Thank you for supporting our small business